Privacy Policy

Introduction

VisiGuide ("we", "us", or "our") operates visiguide.info and related services that help hosts and creators publish branded property websites and digital guidebooks.

This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, create an account, or use the VisiGuide platform.

Information we collect

Account information: name, email address, authentication credentials, organization details, and billing contact information when you register or subscribe.

Content you provide: property descriptions, photos, guidebook topics, maps, house rules, and other materials you upload or publish through VisiGuide.

Usage information: pages viewed, features used, device type, browser, IP address, and approximate location derived from IP for security and analytics.

Payment information: subscriptions are processed by Stripe. We do not store full credit card numbers on our servers.

How we use information

We use your information to provide and improve VisiGuide, authenticate users, process subscriptions, deliver customer support, send service-related emails, and protect the platform against abuse.

We may use aggregated or de-identified data to understand product usage and improve features.

Cookies and similar technologies

We use essential cookies to keep you signed in and maintain session security. With your consent, we may use analytics cookies to understand how visitors use our marketing site.

See our Cookie Policy for details and choices.

Third-party services

We use trusted providers to operate VisiGuide, including Stripe for billing, Cloudflare R2 (or compatible storage) for uploaded media, email delivery providers for transactional messages, and analytics tools where enabled.

These providers process data on our behalf under contractual obligations appropriate to their role.

Data retention

We retain account and content data while your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your account by contacting us. Some records may be retained where required by law.

Your rights

Depending on your location, you may have rights to access, correct, delete, or export personal data, and to object to or restrict certain processing.

To exercise these rights, contact us at noreply@visiguide.info. We will respond within the time required by applicable law.

Contact

Questions about this Privacy Policy may be sent to noreply@visiguide.info.